Healthcare
Medical interpreting platform for hospitals and clinics
Hospitals and clinics use Intalingo to connect staff with their own interpreters and partner language service providers by phone or video, 24/7. Intalingo supports HIPAA workflows: it signs a BAA and keeps call recordings encrypted in private storage.
How Intalingo fits
The parts of the platform you'll use
Example workflow
From the bedside to the record
Request
Staff call your line or start a video session and choose the patient's language.
Match
Intalingo offers the request to an available interpreter with the required medical expertise, from your team first, then your partners.
Interpret
The interpreter joins by phone or video, at any hour.
Protect
Recordings are encrypted in private storage and opened only through short-lived signed links.
Does Intalingo support HIPAA workflows?
Yes. Intalingo signs a Business Associate Agreement (BAA) and protects call recordings.
HIPAA compliance also depends on how your organization configures and uses the platform; Intalingo provides the safeguards and signs the BAA.
- A signed BAA
- Call recordings encrypted in private storage
- Recordings opened only through short-lived signed links
- Tenant isolation, an audit log and retention controls
Can we require medically qualified interpreters?
You can require medical expertise in routing, so only interpreters with it receive the request, and track their credentials with expiry reminders.
Interpreters on Intalingo are your own team or your partners' interpreters; their qualifications are recorded on each profile.
Is an interpreter available at night and on weekends?
On-demand interpreting runs 24/7 with no business-hours routing.
Requests go to your available interpreters first and then to overflow partners, so coverage at night depends on the interpreters and partners you set up.
FAQ
Healthcare: common questions
Updated
No. Intalingo is software and does not hire or provide interpreters. Requests go to your own interpreters and to the partner language service providers you choose, either ones you already work with or ones in the Intalingo partner directory.
Yes. Intalingo supports HIPAA workflows: it signs a Business Associate Agreement (BAA), stores call recordings encrypted in private storage, and opens them only through short-lived signed links.
There is no official HIPAA certification. Intalingo supports HIPAA workflows: it signs a BAA, encrypts call recordings in private storage and opens them only through short-lived signed links.
Yes. Set medical expertise as required, and only interpreters who have it are offered the request.
Related
See Intalingo with your own workflow
A 30-minute walkthrough of on-demand interpreting, scheduling, overflow and billing, set up around the way your team works today.